Frequently Asked Questions
If you're new to PRO Compression or looking for more information on products, ordering or shipping, the information on this page will help answer your questions. If you have trouble finding an answer to your question, we're ready to help you at firstname.lastname@example.org.
For all over-the-calf (knee-high) socks and calf sleeves, your sock size is based primarily on your calf circumference at its widest point. Use shoe size as a secondary reference point.
If you are between sizes, we recommend you size up unless you want a tighter fit, in which case, you should size down.
For all below-the-calf socks, your shoe size is the primary determinant of size.
For your convenience, you can find size charts for all socks here.
IMPORTANT: If you have any doubts about sizing, please email us and we'll help you select the right size.
Graduated compression socks exert the greatest degree of compression at the ankle and the level of compression gradually decreases up the socks. This forces the blood to move upwards, where there is more space. Visit our compression technology page to learn more about graduated compression.
- Reducing swelling, muscle aches and soreness in the legs and feet
- Helps you feel more energized
- Reduces your overall recovery time after exercise or being up on your feet for extended periods of time
Compression socks can help you perform better, whether you're out training or at work, and can help improve your recovery at the end of the day. This article gives a great in-depth explanation of all the benefits of wearing compression socks.
- Marathon Socks: 20-30 mmHg
- Marathon Elite Socks: 20-30 mmHg
- Wide-Calf Marathon Socks: 15-25 mmHg
- Recovery Marathon Socks: 25-35 mmHg
- Upcycle Marathon Socks: 15-25 mmHg
- PC Dress Socks: 10-20 mmHg
- PC Racer Mid-Rise Socks: 20-30 mmHg
- Calf Sleeves: 20-30 mmHg
- Wide-Calf Calf Sleeves: 20-30 mmHg
- Arm Sleeves: 20-30 mmHg
- Knee, Ankle and Elbow Sleeves: NO RATING
NOTE: PC Lifestyles and PC Runners offer a light touch of compression but are not assigned a specific compression rating.
Compression socks are designed to fit tighter than your average sock. They can be challenging to get on, but we have a video on how to best care for your PRO Compression socks and sleeves.
IMPORTANT: Pulling on your socks too forcefully can damage the socks. Please follow the instructions.
Note: All of our socks have an underlying base compression thread in either black or white coloring. This material will become more visible as the sock is stretched and this is normal.
We recommend washing in cold water and leaving the socks or sleeves out to air dry.
We do not recommend warm/hot water or putting them in the dryer as this may cause shrinking and degrade the compressive quality of the garment.
Here is a short instructional video on how to best care for your PRO Compression socks and sleeves.
All of our products are designed in California. Most of our products are made in the USA and all orders are shipped by American workers.
Due increased global supply chain issues for raw materials, we have begun limited manufacturing in China and Taiwan.
All products, regardless of where they are made, must pass our rigorous quality and testing standards.
- Lifestyle socks are blend of primarily cotton along with a small amount of spandex.
- PCWT are a blend of 78% Premium Combed Cotton, 18% Nylon, 3% Spandex, 1% Elastic
- 32% upcycled cotton, 32% RPET, 29% nylon and spandex
No. None of our products contain latex.
Please send an email to email@example.com with your order number and written explanation of the issue with the order. One of our representatives will assist you as quickly as possible.
Yes. We ship to most countries using either FedEx orYes. We ship to most countries using either FedEx or DHL. Delivery costs and times do vary by location. You can find information on all our shipping methods here.
Important: Some international deliveries will require duties/taxes/COD fees upon delivery. It is the recipient's responsibility to cover any such fees to collect their package. PRO Compression does not charge these fees ahead of time during checkout. DHL. Delivery costs and times do vary by location. You can find information on all our shipping methods here.
All answers concerning exchanges, returns and refunds can be found here on our Return and Exchanges page.
If your order has not already shipped, send us an email at firstname.lastname@example.org with your full name, order number and the desired size for your order. We can make adjustments to the order before it ships so long as we have the items available.
If your order has already shipped, you can find instructions on how to exchange your items here.
We run production on our compression socks all the time. Please check our website every two weeks to see if the item you are looking for has become available once again. Certain items may be available for pre-order, which allows you to order the item and it will be shipped to you as soon as it's back in stock.
You can also contact us via our web chat or email email@example.com to check availability.
Sometimes. If there is a Sock of the Month or other limited-edition sock that you like, we highly encourage you to purchase it while you can. There is no guarantee that it will be brought back again in the future.
Yes, of course. You may select any size, style, color and quantity in the same order.
We accept all major credit cards, PayPal, Apple Pay, Google Pay, Amazon Pay, and some cryptocurrencies. We also accept Shop Pay, which offers the ability to pay in four installments. Payment options are presented at checkout.
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
The installments option on Shop Pay is available on debit and credit cards.
No, there are no late fees if you miss a scheduled payment.
If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.
Yes, we collect and remit sales tax in states we are required to. Please consult your state and local tax authorities for more information.
Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Seller's program account number is SSU-R010936549.
If the order has not yet shipped, please send us an email at firstname.lastname@example.org with your full name and order number. We do have to cancel the order from our end. If the order has already shipped, you will need to send the order back to us upon its delivery for a return. You can find return instructions here.
In the event that you are not satisfied with your order, please send us an email immediately at email@example.com and we'll do our best to resolve your issue and ensure that you enjoy your experience with us.
Please allow up to 4 weeks for your refund to be reflected via your original method of payment.
All prices are shown in US Dollars (USD).
We do not. However, we can provide you with a detailed invoice of your order that you may be able to submit to your provider for reimbursement! Just send our customer service team an email with your order number and we can send that to you in a PDF file. We recommend contacting your insurance first to see what information they require in order to reimburse you.
After adding all desired items to your cart, click green Check Out button at bottom right of cart to proceed to checkout page. In the Discount Code field, enter your code and click Apply. Your discount will be automatically applied, and you will see it reflected in the itemized total.
NOTE: If your order doesn't qualify for the discount promotion, you will receive an error message.
Please contact firstname.lastname@example.org if you need additional assistance.
If you have just completed your order,send us an emailwith your full name, order number, and which discount code you wanted to use for the order.
No. You will only be permitted to apply one discount code per order. Discount codes cannot be combined at checkout.
It's easy! Scroll down to the bottom right-hand of this page or any page of our website and subscribe to our Newsletter. We'll keep you update about special sales and you'll be the first to find out about new socks.
A faster way to get discounts is to sign-up for our text alerts!
Most socks are, but there are a few exceptions. Most notably, all Socks of Month are released with their own special discount code. At times, they may be eligible for other promotions. Special limited promotions such as Grab Bags, Bundle Deals and Mystery items are not eligible for general promotions unless otherwise stated.
Refer to the terms of any promotion for more details. Also, general promotion details are available here.
To quickly respond to our customers, we conduct all of our communication online via email and live chats. We find that we're better able to serve you this way.
Send us an email at email@example.com or send us a direct message on the PRO Compression Facebook page (preferred method). Please include your full name, order number (if applicable) and any questions/concerns you may have. A representative will reach out to you as soon as possible.
In some cases, it may be covered, but we are unable to confirm this for you. This is a question for your insurance plan provider. We suggest you contact them prior to purchase.
If you have trouble finding an answer to your question, we're ready to help you at firstname.lastname@example.org.