U.S. Shipping Updates

All shipping carriers are currently experiencing large volume of shipments. Please expect delays. Our customer service team is given the exact same tracking information as you and they will not be able to provide any additional information. PRO Compression is not responsible for delays by USPS, FedEx or DHL.

International Shipping Updates

We are seeing erratic and unpredictable shipping to all countries outside of the U.S. We encourage all international customers to be patient as you may experience shipping delays from the U.S. due to unprecedented shipping volume by our shipping partners. Please remember that PRO Compression is not responsible for delays by FedEx or DHL.

Canada Shipping Update

Due to the current Canada Post strike, please be prepared for shipping delays. PRO Compression is not given any additional tracking information other than what is provided with your tracking number, and we are unable to expedite or make changes to your delivery once the package leaves our warehouse. 

 

SHIPPING OPTIONS

United States (some options may not be available):

  • FREE Standard Shipping (5-10 business days) for orders $79 or more*
  • Standard Shipping (5-10 business days)
  • USPS Priority Mail (2-4 business days) **
  • FedEx 2Day (Delivery Monday-Friday only) **
  • FedEx Overnight (Delivery Monday-Friday only) **


International (some options may not be available):

  • International Standard (2-5 weeks, delivery times vary by country)
  • International Express (1-10 days for most countries) **

 

* Free shipping is valid on orders for shipment in the U.S. with a subtotal of $79 or more. Free shipping is applied at checkout after discounts and is calculated off the discounted subtotal. Cannot be combined with other discounts unless otherwise stated. PRO Compression return policies still apply to all orders that qualify for free shipping. Other restrictions may apply.

** For priority and express delivery methods, shipping cost is determined during checkout based on the shipping address and weight of shipment.

 

INTERNATIONAL ORDERS

International shipping is available to most countries. All prices on the website will convert to your local currency rate. Since we are based in the US all advertised discounts and sales are in USD, and the proper exchange rate will reflect once the discount is applied.

NOTE: International recipients are responsible for any import taxes, duties, customs and/or COD fees. 

 

RETURNS & EXCHANGES

We understand that sometimes things don't work out, and we want to make things right or you! Customers are welcome to send items back for exchange, store credit, or return for refund. We do have a few requirements:

  • All returned items must be unwashed, unworn, and in resellable condition. A brief try on is OK.
  • Used socks cannot be resold and are eligible only for exchange.
  • All returns and exchanges must be completed within 30 days of purchase.

Exchanges and store credit: If you purchased the $3.99 store credit and exchange label at the original time of checkout, there is no cost to return items for exchange or store credit. Store credit will be received in the form of a gift card once the return is processed on our end.

Refund: Customers are responsible for the shipping costs to send items back to us if returning for a refund. All returned items will be fully refunded, minus the original shipping cost of the order. The $3.99 store credit and exchange label does not include returns for refund.

All returns are processed through Redo. Shipping labels will become available to you online after completing the return process in the Redo portal. These are not physical labels that are included in the package.

Redo is currently unavailable for international orders (excluding Canada), and orders placed through Good Morning America or The View.

 

STARTING A RETURN

To start your return, click here: https://procompression.com/apps/redo/returns-portal .

 

RETURNING INTERNATIONAL ORDERS

For returning international (other than orders from Canada), GMA, and The View orders, please continue reading.

To return or exchange your items, please send them back to the following address:

PRO Compression
ATTN: RETURNS
3226 Grey Hawk Ct
Carlsbad, CA 92010
United States

Download the PDF Return/Exchange form which you can fill out and print. Please include this form in the package with the returned items. (Returning items for store credit is currently unavailable for these orders)

If you have any questions, please email support@procompression.com with your order number. 


ORDER ERRORS

If an error was made on your order, such as receiving an incorrect item, please contact us right away at support@procompression.com. We will correct the issue for you at no cost to you. 

 

DISCOUNTS AND OFFERS

From time to time, we may offer special pricing, discounts or coupon codes. These discounts may not be combined and are not be used with wholesale purchases unless specified otherwise.