Shipping & Returns
IMPORTANT: Shipping Delays due to COVID-19 – Updated: 5/17/21
We are still experiencing delays in processing orders due to Covid-19 impact on shipping carriers. We strongly encourage you to upgrade to expedited shipping service for any time-sensitive deliveries to ensure timely arrival.
U.S. Shipping Update
All shipping carriers are expecting unprecedented levels of shipments this year due to the ongoing pandemic and shipments are taking longer to arrive. Please take the following deadlines into consideration when ordering. We strongly recommend you order early if you would like to use Standard Shipping or better yet, upgrade to express/priority. PRO Compression is not responsible for delays by USPS, UPS, FedEx or DHL.
We are seeing erratic and unpredictable shipping to all countries outside of the U.S. We encourage all international customers to be patient as you may experience shipping delays from the U.S. due to unprecedented shipping volume by our shipping partners. PRO Compression is not responsible for delays by FedEx or DHL.
United States (some options may not be available):
- FREE Standard Shipping (3-8 business days) for orders $129 or more**
- DHL Standard (3-8 business days)
- USPS Priority Mail (1-3 business days)
- FedEx 2Day (Delivery Monday-Friday only)
- FedEx Overnight (Delivery Monday-Friday only)
International (some options may not be available):
- DHL International Standard (1-3 weeks, delivery times vary by country)
- DHL Express (1-6 business days for most countries)
- FedEx International Priority (1-6 days for most countries, delivery Monday-Friday only)
*For priority and express delivery methods, shipping cost is determined during checkout based on the shipping address and weight of shipment.
** Free shipping is valid on orders for shipment in the U.S. with a value of $129 or more. Free shipping is applied at checkout after discounts and is calculated off the discounted subtotal. Promotion cannot be combined with other discounts unless otherwise stated. PRO Compression return policies still apply to all orders that qualify for free shipping. Other restrictions may apply.
International shipping is available to most countries. All products are priced in US Dollars ($) and do not reflect exchange rates at the time of purchase. Your bank will adjust based on exchange rates. NOTE: International recipients are responsible for any import taxes, duties, customs and/or COD fees.
RETURNS & EXCHANGES
All returned items must be in the resellable condition and in their original packaging, including labels and must be returned within 60 days of purchase for an exchange or a return. The purchaser is responsible for sending the items back to us. When sending items back, you MUST include a filled out return/exchange form for each order that is being returned.
Note: A $5.00 restock fee will be deducted from all orders being returned for a refund.
Please send the items with the completed return/exchange form to the following address:
3226 Grey Hawk Ct
Carlsbad, CA 92010
Download a PDF Return/Exchange form which you can fill out and print.
If you have any questions, please email firstname.lastname@example.org with your order number.
If an error was made on your order, such as receiving an incorrect item, please contact us right away at email@example.com. We will correct the issue for you at no cost to you.
DISCOUNTS AND OFFERS
From time to time, we may offer special pricing, discounts or coupon codes. These discounts may not be combined and are not be used with wholesale purchases unless specified otherwise. Sock of the Month items are excluded from special offers.