Shipping & Returns
IMPORTANT: Please Expect Shipping Delays – Updated: 5/18/22
Worldwide supply chains are still being impacted by current events. We strongly encourage you to take this into account when planning your purchase and upgrade to expedited shipping options when delivery time is important to you.
U.S. Shipping Update
All shipping carriers are expecting unprecedented levels of shipments. Please expect delays. Our customer service team is given the exact same tracking information as you and they will not be able to provide any additional information. PRO Compression is not responsible for delays by USPS, FedEx or DHL.
International Shipping Update
We are seeing erratic and unpredictable shipping to all countries outside of the U.S. We encourage all international customers to be patient as you may experience shipping delays from the U.S. due to unprecedented shipping volume by our shipping partners. PRO Compression is not responsible for delays by FedEx or DHL.
United States (some options may not be available):
- FREE Standard Shipping (5-10 business days) for orders $89 or more**
- Standard Shipping (5-10 business days)
- USPS Priority Mail (2-4 business days)
- FedEx 2Day (Delivery Monday-Friday only)
- FedEx Overnight (Delivery Monday-Friday only)
International (some options may not be available):
- International Standard (2-5 weeks, delivery times vary by country)
- FedEx International Priority (1-10 days for most countries, delivery Monday-Friday only)
*For priority and express delivery methods, shipping cost is determined during checkout based on the shipping address and weight of shipment.
** Free shipping is valid on orders for shipment in the U.S. with a value of $129 or more. Free shipping is applied at checkout after discounts and is calculated off the discounted subtotal. Promotion cannot be combined with other discounts unless otherwise stated. PRO Compression return policies still apply to all orders that qualify for free shipping. Other restrictions may apply.
International shipping is available to most countries. All products are priced in US Dollars ($) and do not reflect exchange rates at the time of purchase. Your bank will adjust based on exchange rates. NOTE: International recipients are responsible for any import taxes, duties, customs and/or COD fees.
RETURNS & EXCHANGES
All returned items must be in the resellable condition and in their original packaging, including labels and must be returned within 60 days of purchase for an exchange or a return. The purchaser is responsible for sending the items back to us. When sending items back, you MUST include a filled out return/exchange form for each order that is being returned.
Note: A $5.00 restock fee will be deducted from all orders being returned for a refund.
Please send the items with the completed return/exchange form to the following address:
3226 Grey Hawk Ct
Carlsbad, CA 92010
Download a PDF Return/Exchange form which you can fill out and print.
If you have any questions, please email email@example.com with your order number.
If an error was made on your order, such as receiving an incorrect item, please contact us right away at firstname.lastname@example.org. We will correct the issue for you at no cost to you.
DISCOUNTS AND OFFERS
From time to time, we may offer special pricing, discounts or coupon codes. These discounts may not be combined and are not be used with wholesale purchases unless specified otherwise. Sock of the Month items are excluded from special offers.